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RESERVATIONS
To book at Istanbul Holiday Apartments, use the online reservation system to check
availability and rates and to make a confirmed reservation. We now offer instant
confirmation of reservation requests and follow up with a second email giving detailed
information regarding your arrival and check-in. Please feel free to email us with any
queries you may have regarding your visit. We do not accept reservations over the phone.
DEPOSIT
Guests are required to provide a valid credit card number to guarantee the reservation.
Guests paying by credit card will be charged 50% of the amount due upon booking and the
remainder five days prior to arrival. For guests who prefer to pay in cash, the 50% deposit
must be sent by bank transfer. All bank wire fees (outgoing & incoming) are the
responsibility of the guest. The balance is due upon arrival in cash ( EUR, USD, GBP, or
YTL). Guests may also pay the deposit by credit card and the balance in cash upon arrival.
CREDIT CARD
All guests are required to give their credit card details as a security deposit in the event of
phone charges or any damaged or missing items. Guests are expected to keep the property
in good order and leave the apartment in the same condition as when they arrived.
RATES
The rate includes linens, standard kitchen utensils, electricity,gas, water, air conditioning,
satellite TV, local telephone calls, DSL ethernet or wireless internet access, weekly
cleaning, and all taxes. Calls made to mobile phones will be charged at cost to the guest's
credit card upon receipt of the monthly telephone bill. Rates for bookings of 5 nights or
longer include welcome package of flowers, fruit and wine or beer or fruit juice. Guests
staying less than the three night minimum are charged 20€ for cleaning. The rates given on
the website and online reservations systems are for either 2 or 4 people depending on the
apartment. Extra guests up to the maximum occupancy limit will be charged at 15 euros
per night per person, including children. We cannot accept more people than the maximum
occupancy with the exception of children under two years old who will sleep in a crib or
with an adult.
ARRIVAL
Guests must inform Istanbul Holiday Apartments in advance of their arrival details.
Guests staying 7 nights or longer receive complimentary pickup from Ataturk Airport /25
euro surcharge for pickup from Sabiha Gokcen Airport). Guests staying less than 7 nights
are encouraged to order the airport service as it makes you arrival to the apartment
much smoother unless you know Istanbul well or have staying with us previously and
know how to get to the buildings. We can also arrange to meet guests at the train station,
central bus station or ferry terminal.
CHECK-IN
Our English speaking guest representative will be waiting for you at the property.
Check-in hours are 4 pm (16:00) and check-out is 11 am although we do our utmost to
accommodate the individual needs of our guests. We cannot guarantee early morning
access to the property unless you have booked for the previous night.
Guests arriving late at night are required to use our airport pickup service as the driver will
have the key and assist them inside the apartment. Our representative will call on you the
following day. The Information Book in the apartment should answer most of your
questions.
Guests arriving between the hours of 12 midnight and 6 in the morning must book for the
night of their arrival and are required to use our airport pickup service as the driver will
have the key to the apartment.
CANCELLATIONS
There is no penalty for changing the dates of your booking as long the change is made two
weeks prior to your arrival date. Cancellations for any reason four weeks or more before
the scheduled arrival date receive a refund of their deposit less a 100 € cancellation fee.
Cancellations less than four weeks before the scheduled arrival date will be charged
the entire rental fee for the reserved period. Guests who depart before the scheduled
date are charged the tariff for the entire rental period.
CHARACTER OF THE PROPERTIES
Guests are advised to read the website carefully with particular attention to the character
and nature of the properties and the area. The apartments are not recommended for
individuals who have difficulty walking or climbing stairs or for those who expect daily
housekeeping and other hotel services. None of the buildings have elevators. Our staff will
assist you with your luggage upon check-in and check-out. Animals are not allowed in
properties. Children are welcome. Smoking is permitted.
To book at Istanbul Holiday Apartments, use the online reservation system to check
availability and rates and to make a confirmed reservation. We now offer instant
confirmation of reservation requests and follow up with a second email giving detailed
information regarding your arrival and check-in. Please feel free to email us with any
queries you may have regarding your visit. We do not accept reservations over the phone.
DEPOSIT
Guests are required to provide a valid credit card number to guarantee the reservation.
Guests paying by credit card will be charged 50% of the amount due upon booking and the
remainder five days prior to arrival. For guests who prefer to pay in cash, the 50% deposit
must be sent by bank transfer. All bank wire fees (outgoing & incoming) are the
responsibility of the guest. The balance is due upon arrival in cash ( EUR, USD, GBP, or
YTL). Guests may also pay the deposit by credit card and the balance in cash upon arrival.
CREDIT CARD
All guests are required to give their credit card details as a security deposit in the event of
phone charges or any damaged or missing items. Guests are expected to keep the property
in good order and leave the apartment in the same condition as when they arrived.
RATES
The rate includes linens, standard kitchen utensils, electricity,gas, water, air conditioning,
satellite TV, local telephone calls, DSL ethernet or wireless internet access, weekly
cleaning, and all taxes. Calls made to mobile phones will be charged at cost to the guest's
credit card upon receipt of the monthly telephone bill. Rates for bookings of 5 nights or
longer include welcome package of flowers, fruit and wine or beer or fruit juice. Guests
staying less than the three night minimum are charged 20€ for cleaning. The rates given on
the website and online reservations systems are for either 2 or 4 people depending on the
apartment. Extra guests up to the maximum occupancy limit will be charged at 15 euros
per night per person, including children. We cannot accept more people than the maximum
occupancy with the exception of children under two years old who will sleep in a crib or
with an adult.
ARRIVAL
Guests must inform Istanbul Holiday Apartments in advance of their arrival details.
Guests staying 7 nights or longer receive complimentary pickup from Ataturk Airport /25
euro surcharge for pickup from Sabiha Gokcen Airport). Guests staying less than 7 nights
are encouraged to order the airport service as it makes you arrival to the apartment
much smoother unless you know Istanbul well or have staying with us previously and
know how to get to the buildings. We can also arrange to meet guests at the train station,
central bus station or ferry terminal.
CHECK-IN
Our English speaking guest representative will be waiting for you at the property.
Check-in hours are 4 pm (16:00) and check-out is 11 am although we do our utmost to
accommodate the individual needs of our guests. We cannot guarantee early morning
access to the property unless you have booked for the previous night.
Guests arriving late at night are required to use our airport pickup service as the driver will
have the key and assist them inside the apartment. Our representative will call on you the
following day. The Information Book in the apartment should answer most of your
questions.
Guests arriving between the hours of 12 midnight and 6 in the morning must book for the
night of their arrival and are required to use our airport pickup service as the driver will
have the key to the apartment.
CANCELLATIONS
There is no penalty for changing the dates of your booking as long the change is made two
weeks prior to your arrival date. Cancellations for any reason four weeks or more before
the scheduled arrival date receive a refund of their deposit less a 100 € cancellation fee.
Cancellations less than four weeks before the scheduled arrival date will be charged
the entire rental fee for the reserved period. Guests who depart before the scheduled
date are charged the tariff for the entire rental period.
CHARACTER OF THE PROPERTIES
Guests are advised to read the website carefully with particular attention to the character
and nature of the properties and the area. The apartments are not recommended for
individuals who have difficulty walking or climbing stairs or for those who expect daily
housekeeping and other hotel services. None of the buildings have elevators. Our staff will
assist you with your luggage upon check-in and check-out. Animals are not allowed in
properties. Children are welcome. Smoking is permitted.
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